The NFL has announced that the 400 fans whose Super Bowl tickets weren’t honored because temporary seating in Cowboys Stadium wasn’t available were let into the building — but only to watch the games either on monitors or in standing-room only sections.
According to the league’s announcement, fans could watch the game on monitors or from standing room platforms in each corner of the stadium. Better than nothing, but not as good as the NFL, you know, actually providing seats for all the fans who bought one.
The league also said it would give fans triple their money back on $800 tickets, which would mean every ticket holder gets $2,400. That won’t be enough to compensate fans who paid more than face value, or compensate fans for their travel costs. Furthermore, the league’s statement that it’s refunding triple the value of $800 seats conflicts with a previous statement that the face value of the seats was $900. I talked to fans before the game who were holding $900 tickets.
The NFL added a typical PR line to conclude its statement: “We regret the situation and apologize for the inconvenience it caused. We will conduct a full review of this matter.”
Finally, the NFL explained that it was able to relocate 850 of the displaced fans because “We routinely hold back tickets in the event problems may arise. In addition, the Cowboys and the NFL returned tickets.”
But in this case a problem did arise, and the NFL didn’t hold back enough tickets.