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Failure to complete temporary seating leaves some ticket holders out in the cold

Super Bowl Football

The NFL has distributed in the press box at Cowboys Stadium a statement that will keep some fans who have tickets from actually getting in to tonight’s game.

“There are a limited number of sections in temporary seating areas inside the stadium that have not been fully completed,” the statement reads.  “We are working to resolve the matter and expect that by game time most of the fans affected will have been accommodated in their seats or relocated to similar or better seats.

“Those fans that are affected by this will be directed to the Party Plaza area while the matter is resolved.

“Fans who are not accommodated with seats inside the stadium will each receive a refund of triple the cost of the face value of their ticket.

“We regret the situation.”

Regret is an understatement.

Frankly, a triple-cost refund isn’t enough.  The NFL also should reimburse the affected fans for all travel and lodging expenses.  Regardless of how this happened, it’s inexcusable for the fans to find out upon arriving at the stadium that they’re S.O.L.  At a bare minimum, the affected fans should be refunded every dime spent to make a trip they otherwise would not have made.

And how is this something that comes up now, on game day?  Surely, the league knew about this before Sunday.  Why not be candid about it so that the affected fans could choose either not to make the trip to Dallas or not to make the trek to the stadium.

Of course, that would have increased the numbers of folks who’d be eligible for refunds, and it would have prevented the league from getting as many folding chairs as possible crammed into the venue so that refunds of some big-dollar tickets wouldn’t be required.

It’s disappointing to see a league that gets so many things right whiff on something so fundamental as ensuring that every ticket sold will translate to a corresponding seat.

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46 Responses to “Failure to complete temporary seating leaves some ticket holders out in the cold”
  1. firethorn1001 says: Feb 6, 2011 4:50 PM

    I feel for the fans affected.

    I laugh because it is just another black eye for Jones.

  2. righthereisay says: Feb 6, 2011 4:51 PM

    Class action lawsuit coming. Nicely written article. For the first time in a long time, I agree with everything you wrote.

  3. jw731 says: Feb 6, 2011 4:52 PM

    Unbelieveable….A billion dollar business, simply continues to screw the people who pay their expenses……Where is Godell’s statement on how he knows what the fans want?

  4. cmich2006 says: Feb 6, 2011 4:53 PM

    class action lawsuit against Jerry Jones…sue his ass off

  5. nepatriots128154 says: Feb 6, 2011 4:54 PM

    That’s low, NFL.

  6. 49erman says: Feb 6, 2011 4:54 PM

    Great article Mike! I totally agree with this. Somebody or some people should be fired for this situation to occur.

    Where is Donald Trump when you need him?

  7. scguy2011 says: Feb 6, 2011 4:55 PM

    Blame it on Jerry, sue him!!!

  8. jusford says: Feb 6, 2011 4:57 PM

    Bummer. I’ll have the best seat in the house, my house! Seriously, don’t blame the NFL, this is Jerry’s fault. I’ll be laughin’ my ars off when I here a report of how smooth this went.

  9. lbijake says: Feb 6, 2011 4:57 PM

    Hey,it is a Jerry Jones production, what else would you expect.

  10. doe22us says: Feb 6, 2011 4:57 PM

    How you doing.. sitting on my couch about to enjoy a couple of adult beverages frustration level 0… enjoy our novelty chumps

  11. uclabruininstlouis says: Feb 6, 2011 4:58 PM

    Why do I have no trouble whatsoever believing this story?

  12. nothingman20 says: Feb 6, 2011 4:58 PM

    You stay classy, Dallas.

  13. philwauke says: Feb 6, 2011 5:02 PM

    If they can’t fit everyone in the stadium that has tickets how do we expect them to handle labor negotiations? Billionares and millionares need to fix this before they ruin the sport.

  14. gbfanforever says: Feb 6, 2011 5:03 PM

    How does this even happen? What else has been going on at the stadium to prevent its preparation?

  15. huskersrock1 says: Feb 6, 2011 5:07 PM

    Given the price of super bowl tickets a tripe refund will probably cover all of their other expenses.

  16. briguy5 says: Feb 6, 2011 5:07 PM

    This is pretty darn upsetting to hear. Every year, I read stories about scam artist ticket scalpers who take a customer’s money and promise them tickets at the game, only to fail to deliver the goods. Even worse than the lost money is the broken hearts of people who think they’re going to the Super Bowl only to be left out in the cold.

    Now the NFL itself has become the scam artists, taking peoples’ money only to fail to deliver the goods.

  17. johnnycash19 says: Feb 6, 2011 5:09 PM

    Jerry Jones pretty much ruined his chance for another Super Bowl in Dallas in his life time with all the stuff that’s happened this week.

  18. skoobyfl says: Feb 6, 2011 5:11 PM

    Flying into a icebox for a game you can’t see in person is the real punishment.

  19. huskersrock1 says: Feb 6, 2011 5:11 PM

    Serve them right for buying tickets from Art Schlichter.

  20. mackenzie83 says: Feb 6, 2011 5:15 PM

    Holy crap this is really stupid. Really? NBC make this a comedy skit on saturday night live not only this but the whole labor situation. The one time out of the season every NFL fan watches this game and the ones who buy extra tickets for extra seats are screwed. The National Football League just pulled an XFL move. (sorry) NBC. And they might shut down the league for a whole year? Well your going to possibly create competition in this business for those players and US FANS!!!! STOP BEING RETARDED.

  21. cubano76 says: Feb 6, 2011 5:16 PM

    Why do I have the feeling that Dan Snyder and Jerry Jones are somewhere in the bowls of that stadium laughing their ass’s off? I KNOW THEY ARE BEHIND THIS.

  22. outlawjerseywhales says: Feb 6, 2011 5:17 PM

    huskersrock1 says:
    Feb 6, 2011 5:07 PM
    “…a tripe refund…”
    ————————————————–
    I’d, personally, prefer cash!

  23. sean505 says: Feb 6, 2011 5:17 PM

    I think expecting the NFL to refund travel costs is a little much but the NFL (and Jerruh) definitely whiffed on this one… it would be a dream to be at the Superbowl – even in the nosebleeds and to find out you may not get to watch inside the stadium… id be PISSED…

  24. aahusman says: Feb 6, 2011 5:18 PM

    I am one of a few thousand Party Plaza ticket holders who has been standing in the cold for a couple of hours. I can’t believe how bad the NFL is handling this. There is seriously going to be a riot out here if we don’t get in soon. It is cold, we have no food, nothing to drink and nowhere to go to the bathroom. Why does the NFL hate us fans?

  25. deepbacksidedig says: Feb 6, 2011 5:19 PM

    Sorry folks, no seats.
    heh. They really do need to take care of these folks.

    Ice flying off the roof on to the people is more serious.
    How could this not be considered in the design?
    Don’t think Jerry is going to be too happy.

  26. gvots says: Feb 6, 2011 5:22 PM

    Good work, Jerry.

  27. harrisonhits2 says: Feb 6, 2011 5:25 PM

    How embarrassing for the league. Just another sign of Goodell’s incompetence.

  28. dolphins4 says: Feb 6, 2011 5:27 PM

    Way to go Jerry.

  29. righthereisay says: Feb 6, 2011 5:29 PM

    Very ironic. You will have the NFL paying people triple the price of a seat to get lost. It is the opposite of scalping.

  30. firethewalrus says: Feb 6, 2011 5:30 PM

    Construction workers were too busy working on Jerry Jones’ face to finish the temporary seats…

  31. vercingetorix43 says: Feb 6, 2011 5:31 PM

    Im curious. Given modern technology and all and ya know already knowing how many seats Jerrys “Ego” Stadium holds how this ever got to be this way? If the stadium seats 20 you can sell 20 tickets….right?

  32. superdons says: Feb 6, 2011 5:31 PM

    Chances of corporate clients getting bumped? Not very high. Heads should roll for this (ideally Jerry’s). People’s game my arse.

  33. therealjcannon says: Feb 6, 2011 5:32 PM

    Glad to see Brad Childress found his next job

  34. akismet-c7ced78fa0ffb62cf23382e052305f29 says: Feb 6, 2011 5:32 PM

    Jerry Jones pretty much ruined his chance for another Super Bowl in Dallas in his life time with all the stuff that’s happened this week.

    —————————

    Jerry Jones does not control the weather

    Jerry Jones does not sell Super Bowl tickets

    Jerry Jones does is not a fire marshall

    Jerry Jones did not take away those seats.

    Are we all clear here?

  35. coreydavidschmitz says: Feb 6, 2011 5:32 PM

    Shouldn’t Jerry Jones be shouldering the blame rather than the NFL at large? He was determined to shove as many people into his gaudy overpriced stadium no matter what the quality of their experience was going to be. Luckily, most of the “fans” there are corporate stooges so who really cares about them? That’s why it would be nice to see a cold weather outdoor SB, to cull the weak spectators out of the pack.

  36. tastethejace says: Feb 6, 2011 5:34 PM

    But but but does Jerry have a seat in the house??

  37. lowleadman says: Feb 6, 2011 5:35 PM

    Imagine being one of the fans who struggled with the weather all week, got stuck sleeping at airports and 2 star motels, then finally, miracuously arriving in time to watch your team in the big game only to find that….you no longer have a seat. Instead of the Glorious Week you thought it would be, it turned out to be the Week from Hell you never imagined it could be.

    Sue, sue, sue.

  38. sageyoung says: Feb 6, 2011 5:37 PM

    Why is everyone blaming this on Jones? The NFL took over the stadium, sold the extra seats, and they’re responsible. Put the blame where it belongs.

  39. snerdface says: Feb 6, 2011 5:40 PM

    Well those dorks who went to Dallas for the Super Bowl should feel pretty stupid right now since it’s not in Dallas. Not even close to Dallas.

  40. 52claymaker52 says: Feb 6, 2011 5:42 PM

    Triple face? So they’ll only lose about a grand per ticket. What a bargain. Way to go Jerry and NFL. I don’t like frivelous lawsuits but there’s going to be a lawsuit and I hope they win.

  41. knightsounds says: Feb 6, 2011 5:47 PM

    All you morons who think you know football and blame Jerry Jones for the foul up, the NFL takes over the event and Jerry has NOTHING to do with Super Bowl week. He gives up all power to the NFL.

  42. fin72 says: Feb 6, 2011 5:48 PM

    For all you people taking the owners side in the upcoming lockout, just remember that you’re siding with the likes of Roger Goodell and Jerry Jones… Bigger lying scumbags than any player around.

  43. cowhawkfan says: Feb 6, 2011 5:58 PM

    So is this Jerry’s fault or the NFL? Surely there was plenty of time to get this done since the end of Dallas’s season. Sure there were a few Bowl games there, but the weather this week should not have had an effect on preparing the stadium because it all should have been completed earlier. I’m guessing this is primarily the NFL’s responsibility, but Jerry likely has some blame as well.

  44. oldcracker says: Feb 6, 2011 8:52 PM

    It’s Texas, what do you expect?

  45. wallyhorse says: Feb 6, 2011 10:49 PM

    It was the fire marshall that said the seating was unsafe, NOT the NFL.

    As far as the NFL knew, that seating was safe, and the plans were well known ahead of time. It’s obvious this was at the last minute and it might not have been something noticable until people actually were in the stadium for the game.

  46. romymeyers says: Feb 8, 2011 2:39 PM

    Although I was one of the lucky ones able to get into my seat the first quarter of the game – I feel all of those 1250+ people that were shuttled around or given the shaft for SIX to SEVEN hours with NO DRINKS, FOOD, BATHROOMS or EXPLANATION should get full restitution as well for ALL EXPENSES. The NFL totally ruined my Superbowl experience and the ability to enjoy pregame festivities and all the excitement. This was my husband and I’s 20th anniversary celebration to see our Steelers in a superbowl – our very first – which like many others did not pay face value for their tickets. To top it off – it took us 7 hours to drive from shreveport to dallas in the ice on friday. I feel for the 400 that did not get a seat at all but let’s not forget all of the others that experienced this fiasco first hand as well. My heart broke when a father and his son broke down crying in front of us – the little boy was so sad and the father could do absolutely nothing. What a frustrating day for all who had to go through this. Thanks for listening.

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