At the time, the Jets said they were looking into the incident. The company that owns the jet that Smith departed was also looking into what happened and Virgin America released a statement on Thursday offering their apologies to Smith.
“After a full review of the incident, we believe it was the result of a misunderstanding that regrettably escalated unnecessarily. We’ve apologized to Mr. Smith for his experience, which could have been better — and we’d welcome him back onboard any time. As an airline that prides itself on our guest service, we take incidents such as this one very seriously.”
Smith also released a statement thanking the company.
“I really appreciate that Virgin America took this seriously, looked into this matter and followed up with me. I look forward to flying their airline again soon.”
And that brings us to the end of this chapter in Smith’s rookie season. Hopefully all involved will find the friendlier skies a bit friendlier the next time they take flight.