NFL’s new Canadian streaming effort is raising some concerns

Getty Images

In July, the NFL abruptly removed its popular RedZone channel and Sunday Ticket packages from cable and satellite in Canada and shifted the rights to all live broadcasts to DAZN (pronounced “da zone“). But as the full launch of DAZN SZN approaches on Sunday, there are reasons to be CONZERND.

Via the National Post, Thursday night’s opener gave rise to widespread complaints about “delayed feeds, low-quality feeds, non-existent feeds.” The DAZN stream also was reportedly missing audio for much of the broadcast.

DZN Canada addressed the issues with this message: “We know there were issues tonight — making your experience the best it can be is our top priority and we are working hard to deliver for fans.”

The issues may only compound when 1:00 p.m. ET rolls around on Sunday, and multiple games kick off at the same time. Earlier this week, DAZN managing director of strategic partnerships Alex Rice admitted that there were “ongoing challenges” with the British countries move to Canada and that “we’re taking it very seriously.”

Taking it seriously and getting it fixed are two different things, obviously. But at least DAZN is in the speaking zone when it comes to its issues. Via the National Post, the league has been silent on the issue, possibly due to the potential scope of the problem. DAZN’s parent company has been selling NFL broadcast rights in more than 100 countries, including Canada and Mexico. Come Sunday, there’s a chance that major and widespread issues could arise.

These potential problems are unfolding at a time when the landscape for delivering NFL game content is changing considerably. One long-term option for the league would be to deliver live games directly to American consumers through a streaming service. The potential IMPLOZN of DAZN could serve as a reminder that streaming games live through the Internet may never be as reliable as traditional broadcast models.

37 responses to “NFL’s new Canadian streaming effort is raising some concerns

  1. i know a lot of people who are pissed because theres no way to get the sunday ticket without dazn. watching sports via streaming on your tv either through apple or android boxes has been ridiculously inconsistent. problems involve buffering issues, no hd, no sound, inability to find games.
    for the amount of sports i watch, i will suck up the cable bill to ensure my appetite is fulfilled.

  2. Just to clarify, yet another Fail under Goodell.

    Maybe he’ll get something right some day. …Is that even possible?

  3. I had game pass before, it had its share of issues as well. I remember a handfull of streams starting with 2 min left in the first quarter.

    In preseason DAZN was much better (cheaper too). The graphic quality was much more stable. They dont have a couple features like go back 10 or foward 10, little stuff like that.. I didnt watch on the app the Pats Chiefs game however.

  4. Just let NFL Game Pass work everywhere in the world on one account. People travel and it is ridiculous to have separate china/Europe/Canada/USA accounts

  5. How can a multi billion dollar company launch something like this and not know for sure it’s going to work??

  6. there were “ongoing challenges” with the British countries move to Canada
    ———-
    Granted I just woke up, but what does this even mean?

  7. Vince McMahon may not have beat the NFL in football, but I have to say his WWE Network is a phenomenal service. For $10/month, you get hours of original content each month, and all the pay-per-views that used to be $60 apiece are included.

    The NFL should take note.

  8. “The potential IMPLOZN of DAZN could serve as a reminder that streaming games live through the Internet may never be as reliable as traditional broadcast models.”

    Especially if we lose net neutrality in the USA.

  9. cobrala2 says:
    September 9, 2017 at 8:59 am

    Just to clarify, yet another Fail under Goodell.

    Maybe he’ll get something right some day. …Is that even possible?
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    He did this right. You’re complaining about him instead of the owners and that’s his entire job. Take the heat for the owners.

  10. President Trudeau is much more effective than they guy who stole the election here and I expect Trudeau will step up and help his people, just like he helped save the lives of refugees and his leadership on global warming. Our so-called President can learn what a real leader is from looking at Trudeau.

  11. i am one of the many suckers who will purchase Dazn and i know for sure that there will be many problems on Sunday, way to go NFL!

    havn’t you ever heard the phrase, “if it ain’t broke don’t fix it”

  12. I live in Canada and am now stuck with DAZN. The first game I watched on it was a Titans preseason game, it was easy to find and had sound but the picture was very jittery and poor. Totally not enthused. I had to hook up my Acer with core i5 to my TV.

    My tech mix is part new and part laggard. 65″ Sony 4K TV that needs the feed, but with a PS3 and a 3rd generation Apple TV. None of the above supports DAZN. So now I have to buy a google chromecast, and get that set up while I wait for Apple TV generation 5 to arrive. PLUS on chromecast I have to use my iphone as a remote, meaning I need to disable my FF and other sports feed notifications since I am often watching on delay where before I could just turn it off.

    Plus my Pioneer elite Receiver is older with only two HDMI inputs. So now I cant have full stereo on either my PS3 OR cable OR Chromecast without switching cables.

    Also! Our RedZone and Sunday ticket provided by our cable company here was very good. As a Titans fan our little small market team isn’t often on TV up here. So you really need the Sunday Ticket.

    OK, let’s understand, these are the true definition of first world problems. But it sucks when they change something you like, and don’t leave you with any other option.

  13. Dazn is awful, no shortcuts, no stats, no drive summaries, and you have to hear the same elevator music during every commercial and every quarter/halftime.

    4 weeks in the preseason and I want NFL gamepass back.

  14. I subscribed to it and honestly the exhibition game I watched was sheer crud. The picture was jumpy and resolution not great. I gave up after 10 minutes. I’ve read that they’re transmitting only 25 FPS…by comparison baseball uses 59 FPS. Not sure if that’s true, but it would explain the low streaming quality. I’m stunned that the NFL would award streaming rights without absolute guarantees of a quality broadcast. I knew it was money above anything else, but so far this is ridiculous. Thanks for shafting us Roger.

  15. murraysons says:
    September 9, 2017 at 9:13 am
    How can a multi billion dollar company launch something like this and not know for sure it’s going to work??

    It’s because they are using Canada as a guinea pig. NFL doesn’t really care about Canadian fans.

  16. All the silly NFL has to do is reserve the right to offer NFL GamePass anywhere in the world including the USA, where people are willing to pay their $199 a season, and everything is fixed. That they cannot even negotiate this in their TV contracts shows just how out of touch and weak they are and how scared their TV partners are of this service.

  17. Everything is moving towards streaming…or so they want us to believe. Streaming is just icing on the cake for these guys. The quality of the service is average to horrible. US Internet infrastructure is surpassed by some third world countries. If 50,000,000 people were relying on streaming for these games it would be a disaster. But in the meantime, they’re happy to provide second rate streaming for anyone desperate enough to pay for it.

  18. Unless you are a fan of a crappy team there is no need for Sunday ticket or anything else here in Canada. I get 12 of the 15 games this week for free. As a Packer fan I haven’t missed a game in 2 years and never more than 1 per year since 2010. (Disclaimer: I have had to resort to watching a handful of games in SD on some obscure NFLD channel, but still watched my Pack for free)

  19. I have DAZN and a normal android box. Thought I’d try both. The streams on DAZN, for myself, have been pretty decent. I also pay more for the highest quality internet too, so that will make a difference. If you don’t have at least 150 download and 16 upload times, it’s not going to work well for you. In the end, it’s $20 per month and the first month is free to try it out. I can go back and watch any game I’ve missed after the fact. That will beat out my $200/month cable bill (with the $40/month I paid to Sunday Ticket). Plus, it’s only going to get better.

  20. Canada is not a cluster of Cities like the US, we have hundreds of areas in Canada that barely get internet service.

    I have friends that now have NO OPTION because they do not hae the available bandwith to watch on the net no matter what it costs!

  21. i always bought the sports package on Rogers (Blue Jays) owners and by coincidence Candas largest pornographer. price was alwys around –$35++.. all MLB games, all NHL, all Nba, all NFL, plus many many college football and basketball games. they lost me.

  22. briang123 says:
    September 9, 2017 at 11:24 am
    President Trudeau is much more effective than they guy who stole the election here and I expect Trudeau will step up and help his people, just like he helped save the lives of refugees and his leadership on global warming. Our so-called President can learn what a real leader is from looking at Trudeau.

    YOU HAVE NO IDEA WHAT YOUR TALKING ABOUT….HIGH TAXES TO PAY FOR ALL THE WELFARE CASES WHILE OUR WAGES DON’T GO UP AND WE PAY $1.30 A LITER FOR GAS….THAT’S 3X HIGHER THAN THE U.S…..HE IS THE WORST PRIME MINISTER WE EVER HAD…INVADE US, PLEASE PRESIDENT TRUMP…PLEASE !!!!! STUPID LIEBERALS !!!!!

  23. how about fixing the US nfl game pass / mobile app. it is atrocious. charged me $200 renewal and then it doesn’t work. 3x customer service mails, 3 weeks they get back to me and say yeah we will get to your refund. I DONT WANT A REFUND i want to watch the chiefs. twitter is FULL of stories like this. the digital customer service nfl twitter acct doesnt even exist anymore. WHAT a JOKE.

Leave a Reply

You must be logged in to leave a comment. Not a member? Register now!