It’s been a rough week, a rough month, a rough year, and for the most part a rough decade for the NFL franchise in Washington.
But one at least one aspect of the franchise’s rough week was unnecessarily made rougher than it needed to be, with criticism arising from the imposition of a $50 “envelope fee” for the use of will call by non-season-ticket holders.
The entire practice of “will call” has become outdated in recent years, with most customers getting their tickets electronically. (When I went to FedEx Field in April for a soccer match, I bought the tickets, they emailed them to me, and I printed them.) “Will call” has become a tool for ticket brokers, and the team didn’t want to be in the middle of a dispute regarding, for example, whether the envelope should have had four tickets instead of two.
The “envelope fee” was used on a case-by-case basis, with the money being charged when the circumstances suggested justified it. Now, there’s no “will call” at all for non-season-ticket holders, which shouldn’t be a problem. Anyone who has the money to buy tickets to an NFL game surely has the money to buy a computer, a printer, and an Internet connection.