Hall of Fame refund policy mentions tickets only

AP

If customers who incurred unnecessary expenses to attend the NFL game in Canton that wasn’t played in Canton (or anywhere else) on Sunday night want to be reimbursed for those expenses, they’ll have to hire a lawyer.

The Hall of Fame has posted at its website the procedures for obtaining a refund, and the policy refers only to the price of the tickets. The window for obtaining refunds will be open through August 31.

The statute of limitations for taking legal action will be open much longer, and depending on the specific principles of Ohio law the available compensation could exceed the price of the tickets significantly, including travel costs, lodging costs, and other expenses related to a trip to Canton for a game that wasn’t played. Given that the cancellation occurred as the apparent result of NFL/Hall of Fame negligence, tort-type damages beyond the actual expenses could, in theory, be available.

Ideally, the league would affirmatively offer to compensate angry customers for all financial losses, since the failure to stage the game ultimately arose not from an act of nature but from an incident of gross incompetence for which the NFL is ultimately responsible. The NFL most likely won’t do that, because it knows that its fans/customers aren’t going to quit being fans/customers over something like this.

With only one team winning the Super Bowl every year, NFL fans are used to being disappointed. As overall NFL-fan disappointments go, traveling to Canton for a meaningless game that wasn’t actually played is far less disappointing than, for example, seeing their favorite team fail to make the playoffs or (even worse) losing a playoff game or (far worse) losing the Super Bowl.

86 responses to “Hall of Fame refund policy mentions tickets only

  1. The lawyers are going to paint the town red.

    Let’s just hope they don’t shop at the same Home Depot as the field maintenance crew in Canton

  2. This is why you don’t plan trips around events that are 100% guaranteed to happen. Not the NFL’s responsibility to pay for your hotel.

  3. The game may not have meant anything in the standings, but by definition, it was meaningful to the people who shelled out big money to see it. The NFL is being cheap and insensitive, and I have feeling disappointed fans and their lawyers are going to take it out of somebody’s hide.

  4. I realize that this will never happen, but maybe it would be best for NFL fans if they chose to spend their money on other things besides next year’s HOF game and a weekend in Canton. Why be an unpaid extra for a NFL event?

  5. There will be late night tv commercials for a class action lawsuit in Indy and Green Bay by the weekend.

  6. It is a breach of contract action. You don’t get extra money just because the NFL was “negligent.” Nice try though.

    Still, someone will likely file a class action to see if something STICKS.

  7. The hotels are not responsible for any refunds. They provided a service. Done.

    I highly doubt the NFL will cover that cost.

    Beyond the game ticket, no refund will be forthcoming.

    The highlight of the weekend was Saturday night anyway.

    Those speeches were worth the cost of the trip.

  8. Congratulations, NFL! In terms of corporate dishonesty, this is right on par with the Super Bowl fiasco.

    The HOF people waited until about the last possible minute to announce the cancellation in order to squeeze every last penny out of unsuspecting fans. And I know, I know… Goodell and his cronies tried to distance themselves from the whole mess by saying the HOF is a separate entity, but come on! Considering there is a dollar to be made, the league just HAS to have a high level of involvement with the Hall.

    I’ll be the first one to admit I detest lawyers but I sincerely hope they launch a series of class action lawsuits against both the league and the hall.

  9. I love how Irsay claims this is all the HOF’s responsibility, acting like Goodell has nothing to do with overseeing any of these kinds of operations to make sure things are in order.

    It’s just unbelievable how Goodell escapes any accountability or responsibilities.

  10. I think the board of directors for the HOF are ultimately responsible for the debacle. The field was painted well in advance of the game. It was all the equipment, stage, chairs, etc. piled on a used field recently installed and painted that caused the issue with the paint (not the paint or painters). The schedule allowed no time for repair. Then they decided to heat the field and melted the rubber pieces into the paint creating tarmac. Brilliant stuff.

  11. The game itself was meaningless. The people who paid for the meaningless game are foolish rubes who don’t deserve one penny of their money back.
    I sat at home with no intention of watching it, and didn’t know it was canceled until watching the news later that evening.

  12. The NFL is too smart to do the right thing and reimburse fans for more than their game ticket. If they did the right thing the NFL would be opening the door to lawsuits for every reason big or small.

  13. So let me guess Brady and Belichick were more likely than not to have known the paint guy added chemicals to the paint to mess up the game. The NFL lost $4 million which is probably about half their legal bills to keep brady on the shelf the first 4 games of the season.

    Nice work – participation trophies for all.

  14. Ridiculous. Other than the cost of the ticket, they are owed nothing. They made the conscious decision to purchase the the ticket and make arrangements to attend. This lawsuit will be thrown out quick.

  15. the NFL owes nothing to these fans except reimbursement of ticket prices, sorry cheeseheads this was not an investment, is was a silly exhibition game.
    the most the NFL should do is perhaps give a 10% discount on its merchandise website.

  16. Only in America would people expect MORE than what they paid in return for a cancelled event. It’s not the NFL’s responsibility to pay for your hotel, flight, gas, meals, etc. It’s not a business trip.

    You made the choice… deal with it the consequences and risks therein.

  17. They should just forget painting all of that nonsense on the field, and insert it digitally for television.

    Oh, and put x’s in the end zone like they used to.

  18. The Viking fans that attended to honor Favre said they too were going to file a lawsuit. Both of them.

  19. Hard to believe that anyone would be in Canton during Hall of Fame induction weekend just to see the game. All other scheduled events occurred as promised so refunding the ticket cost and nothing else is absolutely appropriate. Can’t see how any lawsuit to the contrary has any merit.

  20. 2 things here. First, it’s just a meaningless football game that doesn’t even pit starters playing. You would get the NFL’s attention more so by not attending this crap of a game. Hit them in the pocket book just like they do to their fans.

    Secondly, rumor going around is due to it being warmer, the PSI in the game balls could not be regulated and to avoid embarrassment, they called the game.

  21. “With only one team winning the Super Bowl every year, NFL fans are used to being disappointed. As overall NFL-fan disappointments go, traveling to Canton for a meaningless game that wasn’t actually played is far less disappointing than, for example, seeing their favorite team fail to make the playoffs or (even worse) losing a playoff game or (far worse) losing the Super Bowl.”

    ——————————–

    I’d have to disagree because regardless if someone’s team doesn’t make the playoff, lose in the playoff or Super Bowl, that’s totally dependent on the team’s play and has no one else to blame (except maybe refs). So while fans may spend the same or more money on those games, at least they got to experience the excitement.

    The HOF game was just a plain total fail by the NFL. There’s no excuse for it. It’s a meaningless game but it’s also the very first “game” of the year and should have been prepared better. Whoever is in charge of managing the field should be fired.

  22. its fraud, they kept selling merchandise and food, knowing the game was not going to be played

  23. billionaire owners can not afford to build their own stadiums, so there is no way that they can afford to reimburse people for their travel expenses

  24. So the PFHOF let those people spend and spend — all while knowing full well no game would be played that night?

  25. “With only one team winning the Super Bowl every year, NFL fans are used to being disappointed.”

    Especially Vikings fans.

  26. I hope every single person sues the NFL and personally names Goodell in the suit. When you make 30 million and you give refunds with a deadline you deserve to be sued. The NFL once again embarrasses itself. When will the owners learn.

  27. The reports are that the wrong paint was used and wouldn’t dry, so they decided to heat the field to speed up the drying somehow, which then melted the field turf rubber pellets into something resembling Irsay’s hair treatment. In other words, basic science got them again. I don’t know if you can base a class action on poetic justice, but either way it’s a win.

  28. The NFL is making billions upon billions and won’t do right by making a small gesture over this? IF this is Goodell, he sucks more than ever. Whoever this is, they should be embarrassed and ashamed, but they wont be.

  29. Please Please Please Sue the pants off Goodell and the NFL. Even if you lose….make them squirm….make them pay their lawyers. It will be great to hear their lies when they are deposed.

  30. Yeah! After all you are the dummy that paid to travel to see a game you thought was going to take place only because the league scheduled it, sold tickets and advertised it… duh!

  31. Watching games at home – 1
    NFL in stadium games – 0

    NFL’s biggest enemy is the home theater and comfort in your own home and with your chosen friends. This recent fiasco proves the point even more.

  32. The only thing the ticket holders have going for them is if they can prove that they weren’t notified as soon as possible about the cancellation.

  33. Ideally, the league would affirmatively offer to compensate angry customers for all financial losses,
    ——————————-
    How is buying food and then eating food a financial loss? They ate the food! Were they going to skip eating that night if they knew the game was going to be canceled?

    How is buying a souvenir a financial loss because the game was not played?

  34. Anyone who would pay money to see an HOF game is very desperate for entertainment. They should celebrate that this lame demonstration was cancelled.

  35. Watching games at home – 1
    NFL in stadium games – 0

    NFL’s biggest enemy is the home theater and comfort in your own home and with your chosen friends. This recent fiasco proves the point even more.

    ———————————————————————
    We met a young couple who were so dam proud they had the op to buy seas tickets to packers game. Wow they signed an agreement, 25,000 for five years, with 5,000 a year due.
    They were from minny so now its 6 hour drive time, hotel/food expenses, fighting the weather, roads, traffic and I get to turn the dial sit and watch in on big screen and see the same darn game. and not freeze my arese off either

  36. The insensitive comments made by those that didn’t pay to travel, sleep and eat to attend an out of town game is incredible. These folks paid for all these services because of the NFL’s incentive to attend a game (putting aside the ceremony for a minute). If not for the game they never would have incurred these expenses. And the loss of the game was the fault of the NFL and HOF. It was not an act of nature.

    This is similar to having a flight cancelled because a mechanical problem with a plane – and it’s the last flight of the night. Under such a circumstance the airline is required (yep, it’s a law) to provide lodging and a meal stipend. The airline cannot leave you stranded. BUT, if the cancellation is because of a weather event, it is not required to pay your lodging. Similar situation here. If the game was cancelled because of a weather event no refund of lodging. Cancelled because they screwed up – they pay for your out of pocket.

    No, this case will not be thrown out. What’s really amazing is the NFL already lost the nearly identical lawsuit because of the SB disaster in Dallas. It will lose this one too. SNAFU in the NFL.

  37. The NFL could have been heroes with a minor gesture. Offer all ticket holders a free official jersey or an NFL.com gift card.
    It will cost you a few bucks but imagine the headlines and goodwill that would be generated.

  38. I’m sure the hotel’s jacked up their rates for HOF weekend. The refund should cover the lodging expense for anyone who stayed the second day.

  39. They knew this. It’s why they told the teams at 6:30 that the game was going to be cancelled but didn’t tell the fans until 8:00. Gotta nickel and dime that concession money.

    And yet, when the next CBA comes up, tons of knucklehead football fans are once again going to call the players the greedy ones.

  40. NFL sure is cheap. The NFL always say the fans are the most important. The only thing they care about is that the fans buy tickets. After that the fans can go to hell.

  41. I don’t recall for sure, but I don’t recall the people getting anything extra that lost their Super Bowl tickets due to the “temporary seating” issue and getting hosed. So, I don’t see them getting more now.

    While I enjoy attending sporting events, the NFL is much better from my couch.

  42. The NFL would lose in court if the fans that booked flights and hotels wanted to sue. Little thing called ‘justifiable reliance’

  43. The NFL should do something beyond refunding tickets.
    They can come out of this looking like heroes by offering tickets to any game of ticket holders choice. throw in some jerseys or other merchandise,maybe a voucher for some food and bam you just created some goodwill.
    You will never make everyone happy but how about putting some effort into it.
    But they will probably do nothing and leave everyone with a bad taste in their mouth
    Or do what Goodell does when in doubt take some draft picks from the Patriots and suspended Brady for the year

  44. So I guess the next time a concert gets cancelled the day of the show and you drove out of town to see it, got a hotel knowing you would to blitzed to drive home afterwards and you check in and then find out ms superstar is ‘not feeling well’, you expect her to pay your expenses? No, they refund the ticket or reschedule the show. Your choice….fans who got burned just need to take it in the gut….Sucks, but it wasnt even a game anyway.

  45. The NFL would lose in court if the fans that booked flights and hotels wanted to sue. Little thing called ‘justifiable reliance’
    ____________________________________
    Wrong. Wow, the fanboy lawyers are out in force today. Where did you go to lawschool? I got my JD at Cal. Next!

  46. I suppose the NFL is afraid that it’ll run out of money. Hahaha! If they don’t pay those fans a lot more than ticket costs, they’re scum. It’s as simple as that.

  47. I honestly can’t believe people think the NFL SHOULD refund customers for things beyond the game tickets.

    Name 1 person who came to Canton just for the HOF Game.

    If you came to Canton, got to see the inductions, got to tour the HOF, etc. etc. and only the game itself got canceled why should you get everything else refunded to you?

    How would they go about it anyways? What about the guy that came to Canton and ate out at the best steakhouses and fancy places vs the guy that ate fast food all weekend? Are they going to have to submit receipts to the NFL to get their bigger refund?

    Really reaching if you think the NFL should refund everything. Are they going to read odometers to see how much gas money every fan gets? Ridiculous

  48. Games are cancelled all the time due to various circumstances including weather. The NFL is in no way responsible for the expenses incurred by a fan for travelling etc. You know this Mike.. What you are asking for would open a pandoras box of lawsuits against teams for expenses outside of the actual ticket price. Why should the team be on the hook for a local fan for the ticket price only and an all expenses paid trip for someone who may have traveled from another country? And for a post above, justifiable reliance would only apply if the league intended to defraud the ticketholder. The league could easily demonstrate that it acted in good faith.

  49. PLEASE! I went to Canton 2 months ago to see the HOF and was disappointed. A grand total of 3 interactive displays. Shoulder pads, hand size and thigh size? Really? Watch old NFL films I’ve seen on NFL network half a dozen times? It had some cool stuff to see but as a fan of 40+ years it was disappointing. So people want to sue because a meaningless preseason game wasn’t played? Check out the William McKinley Museum in Canton. Twice as much to see for less than half the cost.

  50. twinfan24 says:
    Aug 8, 2016 8:26 PM
    I don’t recall for sure, but I don’t recall the people getting anything extra that lost their Super Bowl tickets due to the “temporary seating” issue and getting hosed. So, I don’t see them getting more now.
    +++++++++++
    Seven plaintiffs won a jury trial in the Dallas SB case. The seven plaintiffs were awarded a combined $76,000. So, yea, they got more than the ticket prices.

  51. stellarperformance says:
    Aug 8, 2016 5:20 PM
    The Viking fans that attended to honor Favre said they too were going to file a lawsuit. Both of them.
    —————–
    I know it’s sad Brett had so much fun in MN. Still stings bad don’t it. Cool purple 4 in his locker. Wonder who gave them that

  52. Missing the Hall of Fame game is just a minor, temporary disappointment.

    It’s nothing compared to the never-ending disappointment of being a fan of any team in the AFC East other than the New England Patriots.

  53. Packer fans won’t have a leg to stand on when it comes Hotel reimbursement. Regardless of whether or not a game was played, they got to sleep in a building with indoor plumbing. They got their money’s worth.

  54. The NFL should step up and make an offer to these poor fans. A free hotdog and beer at the next game or an equal value of Green Bay Packer Shares – (Approximately Infinity Shares)

  55. I think the major argument is simple. This is a one of a kind event, there is nothing comparable to the “2016 HOF game”, you can’t get it again. Therefore any client who purchased tickets, traveled, etc has suffered damages and deserves to have those costs replaced. Also, since this isn’t another preseason game, it falls further under the scope of a special event. Lawyer-ed.

  56. And no one would make any money on this but the lawyers. So not buying this argument. The NFL is doing plenty by giving back money spent on tickets. How people got the Canton is the fans own problem; the NFL can argue the only thing they missed is three hours of a game that doesn’t count and saw all the other festivities.

  57. The NFL is not responsible if its employee didn’t follow the tech specs for the field; go ahead fans, sue the employee for his own negligence.

    Sometimes you eat the bear; sometimes the bear eats you.

  58. As suggested, does ‘Your’ Lawyer stand a chance against ‘Their’ Lawyers?

    It’s the deep pockets theory with the NFL.
    They do whatever they want.
    You take it or… leave.

  59. Typical NFL mentality. Screw the fans, and wonder why they say NFL is a greedy organization. This is poor management, and fans should boycott these events, until NFL pull head out of axx, or provides irondclad written guarantee.

    Save a few bucks and alienating you fans, is just like winning a small battle, so you will loose entire war. And NFL with all their lawyers can’t figure this out?

  60. Talk about using your platform for the right thing.Good on you Florio.

    The NFL is a bunch of crooks.The NBA rigs,”creates” their own schedule. It’s a sad day when the MLB known for having MOB ties is the most credible.

    A bunch of white collar gangsters. Well now they gotta go against a lot of angry fans and the O.G Mike Florio.

  61. The NFL is going to argue that the NFL game would have only taken up 3 hours of their time, and that the fans would have found entertainment elsewhere during their stay, so a full refund for all expenses is not realistic.

    The fans will argue that it’s Ohio, and not Disneyland, and that no one in their right mind would vacation there for no other reason than to see the HoF game.

    Lets see who has the better argument…

  62. I wonder how many of these posters yelling “class action!” are merely frustrated posters who figured Brady would “own the league after his defamation lawsuit!!!”.

  63. Have the NFL issue green bay packer “stock” to the green bay faithful.

    You know, the “stock” that has zero value and NEVER changes in value, no voting rights and is worth exactly the paper it is written on.

    Wow……sign them up! The sconnies will believe they hit the lottery!!!!!!!!!!!!!

    Green bay packer fans are funny, gullible, and IQ challenged.

    In other words, the non stock “stock” is the PERFECT deoderant!!!!!!!

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