NFL outlines ticket refund policy, despite plans for normal season

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The NFL plans to have a full season in open stadiums. But the NFL nevertheless has a plan for developments that would prevent a full season in open stadiums from occurring.

Via the Associated Press, the NFL sent a memo on Tuesday to all teams regarding the ticket refund policy that will apply to games that are canceled or played without fans present, and that will apply to all teams.

“[A]ll clubs will have in place a policy under which, if a game is cancelled, or is played under conditions that prohibit fans from attending, anyone purchasing a ticket directly from the club (i.e., season tickets, group sales and/or partial season plans) will have the option of either receiving a full refund or applying the amount paid toward a future ticket purchase directly from the club,” the memo from Commissioner Roger Goodell explains.

The league reportedly was debating the possibility of delaying the schedule release, due in part to concerns regarding ticket refunds for games that aren’t played or that are played without fans present.

“In preparing for all elements of the 2020 season, including the schedule release, we have considered the unique circumstances facing us this year, and have been clear that all of our decisions will be guided by medical and public health advice and will comply with government regulations,” Goodell writes. “We will be prepared to make necessary adjustments just as we have in other contexts, such as the offseason program and the draft.

“I believe the policies that clubs have in place will serve the league and all member clubs in a variety of ways and will allow us to continue preparing for the 2020 season while also protecting the interests of our fans.”

The NFL believes that it will be able to play the full season, and there is optimism that stadiums will be open, based on anticipated developments in diagnostic testing, antibody testing, and treatment for the coronavirus. The biggest challenge will come from getting all states in which the NFL does business on board with permitting stadiums to be open, and then from devising a plan for proceeding if one or more states decline to permit games to be played with fans present.

28 responses to “NFL outlines ticket refund policy, despite plans for normal season

  1. The NFL is a group of billionaires who have hired one of the world’s top CEO’s to run it. It’s the greatest source of entertainment on earth, and they rake in record amounts of cash each and every year. Of course they’re going to have plans, and backup plans. With what I’m seeing out of some of our leaders, it’s refreshing to see great leadership coming from the NFL.

  2. Bet mike brown is freaking out. Of all the years for him to decide to dust off his check book.

  3. jasons81 says:
    May 5, 2020 at 10:20 pm
    Full refund.

    -season ticket holder

    4 4 Rate This

    ——————

    exactly

  4. May 5, 2020 at 10:22 pm
    The NFL is a group of billionaires who have hired one of the world’s top CEO’s to run it. It’s the greatest source of entertainment on earth, and they rake in record amounts of cash each and every year. Of course they’re going to have plans, and backup plans. With what I’m seeing out of some of our leaders, it’s refreshing to see great leadership coming from the NFL.

    5 4 Rate This

    —————-

    wow

    puketastic

  5. Reminds me of the scene when they bring the Corvette back to the car dealership in the 1979 movie ‘Breaking Away.’ “REFUND!? REFUND?!”

  6. What about when the NFL decides it is safe to attend but we have no vaccine and people are not comfortable going? STH screwed?

  7. “Purchasing a ticket directly from the club”…secondary market might be sunk. Even legit sites like Stub Hub are driven by individual sellers. If someone sells a years worth of tickets to games that aren’t held…who knows

  8. Although season ticket holders seem to have a way to get refunds via the clubs a larger concern are going to be secondary market sites. I’d like the NFL to strike a deal with ticketmaster, stubhub, seatgeek, vivid, tickpick, etc, etc. I doubt such is possible but folks like myself who attend several NFL football games a year are going to be worried that their money will be held hostage if games are postponed or cancelled. Time will tell, I guess.

    Here’s hoping for the best!

    Wh_ I_ You_ Dad_ _

  9. The NFL realizes there’s not going to be a 2020 season no matter what they say publicly.

  10. You might want to downvote this more than once, but somebody should say it:

    There might not ever be another NFL game. Ever.

  11. Football looks good on a big screen! No sanitizer or temperature reading necessary.

  12. As a diehard fan of my favorite team having gone to only ONE game of my team. I wouldn’t go to any games even if you would give me front row season tickets until we’ve discovered a vaccine.

  13. Not sure what they plan to do about their games in NY/NJ, both governors have said there will be NO large gatherings such as concerts or sporting events once the states re-open

  14. Ever notice how long any organization takes to refund when something is cancelled? Pros sports are bad at refunding especially as well as Ticketmaster, Airlines, and Cruise Lines. They are all very good at taking your money via a credit card and the transaction can be done instantly,, but I can’t rationalize why I takes 45-60 days to get one’s money back on that same credit card. If anything, the business should be crediting that money back with interest for the time they held onto the money as they had full use of it during that time.

  15. cincy85 says:
    May 5, 2020 at 10:27 pm
    Bet mike brown is freaking out. Of all the years for him to decide to dust off his check book.
    —————————————————————————————————–

    Dust?? That thing still has mold and cobwebs on it!!

  16. Peyton Manning was ahead of his time.
    He was calling the play at the line of scrimmage virtually EVERY play.

    Social distancing the huddle.

  17. charliecharger says:
    May 5, 2020 at 10:22 pm
    The NFL is a group of billionaires who have hired one of the world’s top CEO’s to run it.
    _______________________

    Wow, put down the pipe.

    Noone has ever described Goofdell as a “top CEO”. Noone ever will who has an accurate definition of “top CEO”.

    Goofdell arose to his position of maximum incompetence by being a safe known commodity to the rest of the owners.

    He has been consistent in his inconsistency and incompetency.

    An analogy would be a cruise ship captain who has no other responsibility than not steering into land masses. That wouldn’t exactly make one a “top Captain”.

  18. “Not sure what they plan to do about their games in NY/NJ, both governors have said there will be NO large gatherings such as concerts or sporting events once the states re-open”

    Add MA and I believe CA to that. There will be no large events in MA this year by the sounds of it.

  19. “The NFL is a group of billionaires who have hired one of the world’s top CEO’s to run it”

    Roger Goodell is one of the world’s top CEOs? Hmm…maybe he should be running for President?

  20. Uh oh. How are Spanos and the “LA” Chargers going to pay their rent for use of the new and glitzy $6 billion Kroenke Stadium….with no attending fans?

  21. I can see it now. “You will receive a credit towards future games… You paid us $180 per ticket, but the tickets are NOW $230 each. How do you want to pay us for the difference, sir?”

  22. The NFL should offer full refunds.

    While the NFL is publicly saying that they are planning to go ahead as usual, we all know that it is marketing BS. At best, they will play a shorter season with empty stadiums. At worst, they will not play at all.

    Why screw the loyal season ticket holders? I can see it now. The virus is in full swing…everyone is afraid to go to the stadium, but the NFL says “Hey, the stadium is open..you can still come here..so no refunds”

    Just tell everyone now that any tickets purchased can be fully refunded right up until game time. Tell season ticket holders that they will get refunds for any games not attended unless the tickets were sold on the secondary market.

  23. theprovoker says:
    May 6, 2020 at 7:30 am
    Ever notice how long any organization takes to refund when something is cancelled? Pros sports are bad at refunding especially as well as Ticketmaster, Airlines, and Cruise Lines.
    ————————————–

    The bigger the company, the more quickly they demand payment and the slower they are to pay their own bills. It’s standard operating procedure. They make interest on the money that they are slow to pay back.

  24. So you buy a ticket on the secondary market (like most of us) and you are screwed.

    I don’t think it matters there will be no vaccine in time for the football season, it ain’t going to happen. It’s a contact sport the virus will run rampant through the teams as soon as they start getting together.

  25. Season ticket holders didnt agree to purchase tickets at out of state locations.

    Full refund us for any game not played at our home stadium.

    Let Goodell try to sell the tickets at these non-local venues.

    Don’t force us to pay for something we didnt ask for or want.

    We’re not paying for likely empty seats 500-1000 miles away.

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