DirecTV will reimburse Sunday Ticket customers who were unable to stream in Week Two

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On Sunday, the digital component of DirecTV’s Sunday Ticket wasn’t working. DirecTV issued an apology on Sunday night.

On Monday, DirecTV provided a follow-up.

“We will begin to reach out to our customers who were unable to stream some of the games on Sunday to let them know we will automatically reimburse them for Week Two,” a DirecTV spokesperson told PFT via email. “We apologize to our customers for their experience and for the inconvenience.”

It’s unclear how DirecTV will identify those customers who had streaming difficulties.

Issues with online and app-based viewing emerged in both Week One and Week Two. The satellite version of the product worked without incident.

The NFL will be selling the Sunday Ticket rights to a new provided for 2023 and beyond.

20 responses to “DirecTV will reimburse Sunday Ticket customers who were unable to stream in Week Two

  1. the old don’t call us, we’ll call you…..always a garbage company, ty NFL for monopolizing your project to a train wreck of a company

  2. They might be doing this intentionally as a hail-Mary attempt to somehow retain satellite rights in 2023. “See, NFL… that streaming crap is unreliable”! – DirecTV

  3. I have been having issues streaming Directv for months now. Satellite works fine unless it is raining, snowing or too cloudy out. Steaming used to work. Not sure how much longer I will keep Directv.

  4. If everyone who claims to have DirecTV was an actual subscriber it would be the richest company in history. A good many of the complainers don’t even know what DirecTV is, they just enjoy bashing the NFL.

  5. Had Sunday Ticket from 2001-2017. Directv was just too expensive compared to other options. I’m so glad it looks like Directv will be losing Sunday Ticket.

  6. Ever since they were bought out by AT&T they’ve spiraled. They have terrible customer support\expensive and play politics. The only reason people kept them was they owned the ticket rights. AT&T sucks in general

  7. I recorded a few games Sunday. When I tried to watch one of them, I got a message that it wasn’t part of my package. Direct TV screws up constantly. I had another game that wasn’t going to record, but I was able to do it a different way. I can’t wait for them to lose Sunday Ticket!

  8. Customer: “I had trouble streaming the games on Sunday.”
    DirecTV: “You’ll need to prove it…”

  9. The app was down for 62 minutes yesterday. And their website was “try us again later”.

  10. My feed cut out with 1:55 left in the Browns v Jets game right after Chubb sealed the win with his 3rd TD. Glad they had it wrapped up to go to 2-0!

  11. I was watching through Hulu and it was breaking down a bunch. Redzone was working fine but the game I was trying to watch was not. I then switched to watching from NFL site and it was fine.

  12. mojo5757 says:
    September 19, 2022 at 4:16 pm

    My feed cut out with 1:55 left in the Browns v Jets game right after Chubb sealed the win with his 3rd TD. Glad they had it wrapped up to go to 2-0!

    _____________________
    And man was I happy that I got to see the Ravens smoke the Dolphins and Raiders stomp the Cardinals before my feed went out!

  13. Direct tv won’t take my money. I’ve got 2’x2’ square right in front of my front door that gets a satellite signal so I’m ineligible to buy their app.

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